Comments on: How to contact HMRC this summer even though the self-assessment helpline is closed https://www.freelanceinformer.com/news/how-to-contact-hmrc-this-summer-even-though-the-self-assessment-helpline-is-closed/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-contact-hmrc-this-summer-even-though-the-self-assessment-helpline-is-closed Empowering the Freelance Economy Mon, 03 Jul 2023 12:52:00 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Peter J Sivyer https://www.freelanceinformer.com/news/how-to-contact-hmrc-this-summer-even-though-the-self-assessment-helpline-is-closed/#comment-3275 Mon, 03 Jul 2023 12:52:00 +0000 https://www.freelanceinformer.com/?p=11847#comment-3275 Tried web chat, have written and called different tel lines to request Self assessment statement. HMRC unable to give any information. How do I find out how much to pay ???

]]> By: Richard Cossey https://www.freelanceinformer.com/news/how-to-contact-hmrc-this-summer-even-though-the-self-assessment-helpline-is-closed/#comment-3121 Mon, 12 Jun 2023 09:48:01 +0000 https://www.freelanceinformer.com/?p=11847#comment-3121 This situation is totally unacceptable. As a small accountancy practice we are working very hard to help our clients but the HMRC do not help this situation. From our end we can only assume that the HMRC’s systems must be a complete shambles. A simple case in point – where the HMRC is unable to process the backlog of queries or correspondence then they should perhaps put a stop to sending out chasing letters or debt collection notices which only increases the numbers of inquiries! Clients contact us (or try contacting the HMRC) and ask why are they getting these chasing letters and demands, we in turn contact HMRC (it is not uncommon to be in a queue on the phone for an hour or more to the HMRC per client) and we may or may not be able to resolve things at that point, more often, we are told that someone will look into it. In the meantime our clients are still being chased and harassed which can be very stressful for all concerned.

Not only that, these failings allow the criminal element who, knowing the HMRC’s incompetence, are sending out their own debt collection letters, demands for final payments complete with threats of further fines or even imprisonment – “send the money now to the following bank account”.

Someone needs to address this soonest. Otherwise the HMRC will not be the only government entity feeling the heat. Our courts will become overloaded with innocent citizen’s having to defend themselves against the incompetence of the HMRC.

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